Delivery & Shipping

Delivery Service Area

 

In addition to the lowest possible prices for high end designer furniture, our goal is to give you the best delivery service experience of your life.

In order to make that possible, we make each of our deliveries personally. This means that for now we are focused exclusively on the Delhi/NCR region. We are working on adding new cities soon, however, so do feel free to let us know where you'd like us to start next.

 

Delivery Charges


For orders of Rs. 5,000 and above - standard delivery is completely FREE of charge. This offer excludes premium or express delivery.

For items under Rs 5,000 - delivery costs are either 5% of order or a maximum of Rs. 250, depending on the item. You will see a final shipping amount for your order during the checkout process.


Tracking Your Order

 

We are able to offer up to 70% savings on designer sofas by selling our products on demand. While this is great for your pocket, it can make delivery timeframes vary anytime between 8-12 weeks. 

Before you order: you can check the delivery section of the product page to find out how much time that item might take.

Once you've placed your order: you will get a confirmation email that includes the tracking number for your order and an estimated delivery date. If you haven't received it, please check your junk folder and make sure to add us to your preferred email list, so that you don't miss any important updates about your order. If for some reason you still can't find the confirmation email, get in touch with us and we will make sure you get a copy right away.

If you need to make any changes to the delivery address after you've placed your order, please contact our Customer Service team as soon as possible. We will do our best to accommodate your request if your shipment hasn’t left our warehouse yet.

While you wait for your delivery: our Customer Service team will remain in continuous contact with you to give you the latest updates on the status of your product. You can also check your personalized 'My Orders' page at any time to see updated info on when to expect your item.

Once your order is dispatched for delivery: you will get both an email and a personal call to make sure that you know exactly when to expect your items, and to confirm that the date and time of delivery is convenient for you. They will also contact you on the day of the delivery just to make sure you have not forgotten about your exciting arrival.

 

On the Day of Delivery


Our 'sit back and enjoy' delivery service: Our delivery personnel is highly trained and they take great pleasure in making sure that they leave you completely satisfied with your delivery. This includes making sure that they do everything in their power to deliver your items safely; place them exactly where you want them in your house; unpack, assemble and even polish them to give them that perfect gleam.

Just sit back and enjoy the services outlined below:

1/ Our delivery team will place your furniture exactly where you want it.

You can help speed up the process by deciding in advance where you'd like it. We provide you with precise dimensions for your furniture on its product page, so please keep those in mind while you decide its location. Once the delivery team is there, they will have it set up before you know it.

2/ If your furniture requires any assembly, the delivery team will take care of it for you.

Once they are done, please make sure that you are satisfied that everything fits well.

3/ Our delivery team will run a final quality check on your behalf.

We do rigorous quality checks during manufacturing, but our delivery team will still check to make sure that they are satisfied with the finish of the product before they leave. They will check all external surfaces to make sure there are no manufacturing issues or breakages, and they will check that it's stable and balances well. Once they are fully satisfied, they will give it a final polish to make sure it looks its absolute best.

Please make sure to confirm that there are no surface defects before you sign off on the delivery.

If you do find any issues, please notify our delivery manager right away. Once you sign off on delivery, we will assume that the products were delivered to you without any surface damage.

 

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